Customer Support Executive

Description

Are you patient and attentive? Do you possess clear communication skills and skilled in the

art of persuasion? Are you a master in the usage of positive language and an ace in time

management skills? Do you stay cool under pressure and heat? Do you handle surprises well?

If so, come join our team! We believe in delivering excellence and if you share the same

motto, we’ll be a great fit together. We promise you a friendly work environment and the

opportunity to grow your career.

The Responsibilities:

• Managing incoming calls and customer service inquiries

• Responding promptly to emails inquires and following up with our team or partners

• Resolve service problems by clarifying the customer’s complaint and determining the

cause of the problem

• Daily update of Service Work Orders to Microsoft NAV system within the same date;

follow up if required

• Co-ordinate with vendors and partners on RMA

• Scheduling for maintenance and resources planning

• Keeping accurate records of customer interactions, transactions, comments and

feedbacks

• Managing DLPs

• Ensure customer satisfaction and provide professional customer support

• Go the extra mile to engage our customers

The Pre-requisites and Skills:

• The ability to really listen to customers

• Goal-oriented focus

• Ability to speak and write good English

• Proven customer support experience

• Good interpersonal skills

• Ability to multi-task, prioritize and manage time effectively

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma

• Microsoft Office: Words, PowerPoint and Excel

Come, join our team!

‍