CUSTOMER SUCCESS EXECUTIVE
HONG KONG
Job Highlights
- Regional / Global Exposure
- Fast, dynamic work environment
- Friendly work environment
Job Description
Do you take pride in providing top-notch service to clients? Can you stay cool under pressure and possess a can-do attitude?
If so, come join our team! We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.
The Responsibilities
- Be a key player in dealing with internal and external staff, vendors, partners and suppliers
- Assist local project delivery and local customer support
- Understanding the needs and requirements of clients, and moving to meet those needs proactively with the related teams
- Interface between local team and regional based project delivery and customer support teams
- Drive long-term customer satisfaction through maintaining and managing partner relationships
- Assist and work towards the achievement and maintenance of agreed customer service levels and standards
- Review customer complaints and work towards resolutions
- Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
- Other ad-hoc duties
The Pre-Requisites
- Be a key player in dealing with internal and external staff, vendors, partners and suppliers
- Assist local project delivery and local customer support
- Understanding the needs and requirements of clients, and moving to need those needs proactively with the related teams
- Interface between local team and regional based project delivery and customer support teams
- Drive long-term customer satisfaction through maintaining and managing partner relationships
- Assist and work towards the achievement and maintenance of agreed customer service levels and standards
- Review customer complaints and work towards resolutions
- Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
- Other ad-hoc duties
Apply Now
